1. Make sure that your order qualifies.

Unused and unopened products may be returned within 30 days of receipt. There is a 20% restocking fee, determined by the cost of your purchase, and each customer is responsible for return shipping costs to our US or Canadian warehouse. 

Murals, wallpaper, custom orders, samples, items marked as final sale, and products that have been cut, used, or altered in any way are not eligible for returns.

2. Return your order.

Please send your order and its original packaging to:

UNITED STATES

Urbanwalls

Suite C 14525 N 79th St 

Scottsdale AZ, 85260, US

CANADA

Urbanwalls

19068 69 Ave

Surrey BC, V4N 0A4

Any order returned to the wrong address (i.e. the address not provided on the return form) will incur a rerouting fee subtracted from the refund.

3. Await credit.

Once we receive the returned item(s), we will credit your original method of payment excluding non-refundable shipping costs and the 20% restocking fee as soon as possible. 

Please note refunds may take up to ten business days to show on your account due to varying processing times between payment providers. If for any reason you do not receive the credited amount within that time frame, please feel free to submit a request.

Did you love your order? If not, see below for all the return details:

• Returns are reviewed on a case-by-case basis and must be sent back in unused condition. Return labels are not provided and each customer is responsible for return shipping costs to our US or Canadian warehouse. Once the item is received back to our warehouse, determined by the cost of your products, a 20% restocking fee is applied. If you wish to exchange, the restocking fee is waived but the item(s) exchanged must be of equal or greater value.
• Unfortunately, we cannot accept returns or refund for used products, wallpaper, murals, samples, sale items, VIP orders, or custom orders.
• For products returned within 30 days of the purchase date, a refund will be issued to the original form of payment. If returned after 30 days, store credit will be issued at the original selling price.
• Urbanwalls reserves the right to refuse returned products that have been used or altered in any way. Items must be returned in original packaging and undamaged - please repack your order with care. If delivered damaged the restocking fee may be larger the 20%.
• Items must be shipped back to our warehouse and cannot be returned to a store unless originally purchased at a store location.
• Purchases made before or after promotions/sales are not applicable for the sale discount. 
• Final Sale Policy: All "SALE" items (including VIP orders) or discounted items are final sales, including the use of promotional/discount codes. These items cannot be returned or exchanged, please read listings carefully before purchasing.
• We are only responsible for products purchased directly from uwdecals.com. If an item is from an outside retailer, it must be returned or exchanged where it was purchased.
• The original shipping charge is non-refundable. The cost to ship the items for a refund is to be covered by the purchaser wishing for a refund.
• We must receive the package at our warehouse in order to process the return/exchange. A partial refund will be sent to your original payment method, within 5-10 business days of receiving the item. 

Please make sure to read listings carefully, order samples to check color and patterns, and submit a request, before purchasing, with any questions. We also cannot be held responsible for application errors during the installation process. Returns must be made within the 30-day return period, once a return has been approved.

DO YOU OFFER EXCHANGES?

We do offer exchanges on all unused products! If you receive your order and find that you don't like the color and/or design we can offer a one-time exchange. The cost difference and shipping will be held responsible to the customer. Once we receive your exchanged decals we can then process your new order. 

HOW DO I EXCHANGE AN ITEM?

1. Make sure that your order qualifies

Unused and unopened products may be returned within 30 days of receipt.

Decals may be returned if they haven't been cut, used, or altered in any way.

Custom orders, samples, and items marked final sale are not eligible for returns.

2. Return your order 

Please send your order and its original packaging to:

UNITED STATES

Urbanwalls

Suite C 14525 N 79th St 

Scottsdale AZ, 85260, US

 

CANADA

Urbanwalls

19068 69 Ave

Surrey BC, V4N 0A4

Any order returned to the wrong address (i.e. the address not provided on the return form) will incur a rerouting fee subtracted from the refund.

3. Await New Order

Once we receive the exchangeable item(s), we will process your new order. Please note refunds may take up to ten business days to show on your account due to varying processing times between payment providers. If for any reason you do not receive your new order with the standard shipping time frame, please feel free to submit a request.